Automated incident resolution isn’t new—Facebook’s FBAR and Dropbox’s Naoru pioneered self-healing infrastructure over a decade ago. Today, AI-powered tools promise faster root cause analysis and remediation, reducing MTTR dramatically. But can AI be trusted with production systems?

This talk explores the history of self-healing infrastructure, the evolution of AI-driven RCA, and practical strategies for adopting these tools safely. Attendees will gain insights into leveraging AI for reliability while avoiding common pitfalls—ensuring that automation enhances, rather than replaces, human expertise in modern SRE workflows.