Chris Ward
As PassionIT Group’s Director of Training, Chris Ward brings a diverse background of IT and Project Management work for over 30 years. From broadcasting operations to training development, Chris has participated in million-dollar projects to small installs at a local health care provider. He has held numerous CompTIA, Microsoft and Cisco certifications in the past and currently holds the ITIL 4 and (version 5) Master, ITIL-Expert (v3), PMP, PMI-ACP, PRINCE2 Practitioner, CRISC, CISA, PSM, DevOps. His passion is to help people learn, to have "light bulb moments", and to continue their careers in IT Service Management and Project Management. From development to delivery, Chris has worked with some of the top eLearning companies in the world as well as Cisco and VMWare.
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Session
Many incident processes optimize for compliance, not humans. This talk explores how blending DevOps principles with modern ITIL practices can reduce burnout, improve recovery, and create healthier engineering cultures.