Mandi Walls
Mandi Walls is a DevOps Advocate at PagerDuty. For PagerDuty, she helps technology organizations increase their effectiveness with modern IT practices and unplanned incidents. She is a regular speaker at technical conferences when she isn’t podcasting, streaming, or writing about PagerDuty. She is interested in the emergence of new tools and workflows to make the task of operating large complex computing systems more approachable.
Sessions
In the course of your day as a DevOps/SRE/Developer/SysAdmin/etc, your knowledge and expertise are in high demand. You can’t do every task every person in your org needs from you without the help of comprehensive automation.
You have vendors. Your vendors have vendors. It's vendors all the way down. When one of your vendors has an incident or outage, your customers feel it, and your customers don't care who your vendors are. So it's up to you to manage expectations even when you can't facilitate fixing the problem.