Mark Shead has worked as a system administrator, network administrator, IT director, and software engineer in a variety of industries. Currently, he works with startups and on startup style projects within larger organizations. His focus is on getting better business results by improving software engineering processes–paying particular attention to the human element. This includes helping teams follow Agile principles, using DevOps to drive the delivery of business value, and engineering process improvements. He hosts the online weekly lunch and learns at https://www.agilelnl.com.