I was a DevOps engineer for 8 years. Looking back, I didnt properly take advantage of documentation and tutorials of the tools I used. Three years ago I transitioned to a product education engineer for HashiCorp. I want to discuss the things I've learned, how content writers think, and how to take advantage of product documentation and submit feedback.

My goal is to encourage people to use documentation, how to traverse it, understand how writers write and why they do so, and how to submit feedback.