2026-09-23 –, Main Stage
For organizations undergoing digital transformation, adopting multiple frameworks like DevOps and ITIL often leads to a "too many cooks in the kitchen" issue, blurring the benefits of both. A successful digital transformation requires knowing exactly how much of each ingredient to use, and when to mix them.
This talk explores how the new ITIL version 5 Digital Product Service Management lifecycle and the infinite DevOps loop complement each other. Moving past traditional framework rivalry, we will analyze where these methodologies collide and where they create powerful synergies.
Drawing from personal enterprise experience, attendees will leave with practical, situational "recipes"—step-by-step blueprints demonstrating how to combine DevOps and ITIL version 5 to accelerate delivery velocity without sacrificing organizational stability.
Too Many Cooks? Blending DevOps and ITIL version 5 Without Burning the Kitchen
Blindly implementing both DevOps and ITIL usually leads to conflicting processes and frustrated teams. It doesn't have to be that way. Drawing from real-world banking transformations, this Ignite talk serves up a step-by-step "recipe" to seamlessly integrate DevOps pipelines with the new AI-native ITIL version 5. In 20 auto-advancing slides, you'll learn how to combine both framework through real world experience and step by step approaches mixing CI/CD pipeline and lighter change management, enabling feedback loop with monitoring and observability and more.
Having worked across the entire IT lifecycle—from support and engineering to architecture- Catherine brings a 360-degree perspective to digital transformation.
An expert in Service Delivery and Transition Management, Catherine acted as the enterprise “chef ” —bringing together software, engineers, product owners, and operations teams to blend Agile, DevOps, and governance.
Most recently, she led a major banking digital transformation, designing high-velocity transition frameworks, deploying monitoring and observability practices needed to enable feedback loop, stability and continuity to keep the system running smoothly and optimizing the “recipe”.
Certifications
ITIL Master version 4 & 5
DevOps foundation
DevOps Leader
PMP
Currently, I’m a consultant and ITIL, DevOps trainer on a freelance basis for Qualiti7