Kat Gaines
Kat spent years leading technical support teams on the front lines of incident response before moving to the stage to talk about it. As Senior Manager of Developer Relations at PagerDuty, she leverages over 12 years of experience in the field to help teams communicate clearly when everything is on fire. She speaks and writes on the topics of sustainable incident management practices, cross-functional collaboration, and career development. When she's not wrangling incidents, she's wrangling two rabbits (Lupin and Ginny), a dog named Violet, and an ambitious collection of houseplants.
Session
Alert Fatigue is real, and it impacts your team's ability to make decisions about the information they are seeing about your environment. Too many alerts, false positives, alerts that have been over-prioritized, all accumulate and overwhelm already busy teams. Improving your alerts and employing better methods for dealing with real-time information will spare your team and improve customer experience.